Frequently Asked Questions (FAQs)

Orders are processed within 1–2 business days (Mon–Fri). Once shipped, you’ll receive a confirmation email with tracking details.

You can track your order through the tracking link sent by email or directly on our Track Your Order page.

Shipping is free on all orders within the United Kingdom. There are no hidden charges; you only pay for the products you purchase.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

Refunds are processed within 7 business days after we receive and inspect your return.

Yes, exchanges are accepted. If you prefer a replacement, contact us and we’ll arrange it.

We accept Visa, UnionPay, MasterCard, American Express, and Maestro. Payments are secured using SSL encryptio

Payments may fail due to insufficient funds, incorrect details, or bank restrictions. If this continues, try another payment method or contact your bank.

Contact us right away. We will coordinate with our courier partner, Royal Mail, for the UK to resolve the issue.

Couriers may attempt redelivery or leave your parcel at a local pickup point. You’ll be notified with collection instructions.

You can contact our support team through the Contact Us page or chat with us directly using the messenger icon at the bottom right of your screen.