Payment Policy

At ModusModa, we are committed to providing a secure, transparent, and seamless billing experience for our valued customers. Please review the terms below that govern your payment transactions on our website.

Accepted Payment Methods

We currently accept the following secure payment methods for online transactions:

American Express
Maestro
Mastercard
Union Pay
Visa

Pricing and Currency

All prices on our website are clearly displayed and are dependent on your selected delivery region:

For orders delivered to the United Kingdom, prices are shown and charged in Great British Pounds (£ GBP).

All displayed prices include applicable Value Added Tax (VAT) where required by law. There are no hidden fees.

Payment Processing

When you place an order on ModusModa, your payment is processed and captured at the time of purchase.

Once the transaction is authorized and payment received, you will receive an email confirming your order and payment details.
Orders will only be processed and dispatched after successful payment authorization.
If payment cannot be completed due to incorrect details, insufficient funds, card expiry, or technical issues, the order will not be processed. We recommend verifying your card details, checking with your payment provider, or trying an alternative payment method.

Secure Payment Environment

Your security is our top priority. ModusModa implements robust security measures to protect your financial information:

SSL Encryption: Our website utilizes industry-standard Secure Socket Layer (SSL) encryption for all payment transactions. This ensures that sensitive information, such as your credit card number and personal details, is encrypted and securely transmitted during the entire checkout process. You can verify this by looking for "https://" in your browser's address bar and a padlock icon.
PCI-DSS Compliance: Our website and payment processing systems are PCI-DSS (Payment Card Industry Data Security Standard) compliant. This means we adhere to strict security standards to prevent unauthorized access to payment card data.
Trusted Third Party Payment Gateways: We partner with reputable third-party payment gateways that meet rigorous data protection and security standards. We do not store your full credit card details on our servers.

Billing Accuracy

You agree to provide current, complete, and accurate billing and account information for all purchases made at ModusModa. This includes your full name, billing address, email address, and payment method details.

We reserve the right to cancel or refuse orders if we detect inaccurate, fraudulent, or suspicious activity associated with your payment or provided billing information.
In the event of an error in pricing or product information, we reserve the right to cancel any orders placed with incorrect pricing.

Order Confirmation & Invoice

After payment, an order confirmation email will be sent, including your invoice and order summary. If not received within minutes, please check your spam folder or contact our support team.

Payment Issues and Assistance

If your payment is declined or you encounter any issues during the checkout process:

Please first verify your billing information, card number, expiry date, and security code.
Contact your card provider or bank to inquire about the specific reason for the decline.
You may also contact our customer service team for further assistance. We are here to help you resolve any payment-related concerns.