Frequently asked questions
What payment methods do you accept?
American Express, Maestro, Mastercard, UnionPay, and Visa.
Is my payment secure?
Yes. We use SSL encryption, PCI-DSS compliant processors, and trusted third-party gateways. We don’t store full card details.
How long does delivery take?
Processing time is 1 to 2 business days. Transit time is 6 to 8 business days. Total delivery time is usually 7 to 10 business days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is your return window?
You can return items within 30 days of delivery. Refunds are processed within 7 business days after we receive and approve the return.
Do you offer free shipping?
Yes, standard shipping is free on all UK orders. There’s no minimum spend and no hidden fees.
How do I contact you?
Email info@modusmoda.com or use our Contact Us form. Phone: +31 97010266749.